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Multichannel Merchant Weekly E-Newsletter
Every Thursday MULTICHANNEL MERCHANT WEEKLY delivers the most up-to-date catalog industry news to subscribers' desktops. With the latest earnings reports; news of mergers, acquisitions, launches, and spin-offs; coverage of trade shows; legislative and postal updates; and much more, MULTICHANNEL MERCHANT WEEKLY keeps you in the know.
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Buyers Guide: Inbound Call Centers
Inbound call centers employ a group of live operators, project managers and account representatives to sell your products and services on your behalf while not necessarily working out of your office or place of business. They handle calls that are initiated by the customer and are most popular in departments of customer service, order processing and help desks. When looking toward working with an inbound call center, determine if you need operation to be during traditional working hours or after hours as well. Also determine if the call representatives will schedule appointments, simply take messages, process sales orders and/or offer technical support.
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Call Center Software Buyer's Guide
These days, companies large and small are upgrading call center systems for sales, customer service, and internal support. This BuyerZone Call Center Software Buyer’s Guide is designed to help you evaluate and choose the right call center system for your business. The investment is a big one, so be prepared to spend plenty of time on making sure you choose the right vendor and platform.