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Contact Center Comparison Chart
For businesses researching new contact center solutions, this comparison chart is a great place to compare over 20 product features from leading vendors like Aspect, Frontrange, inContact, Nuance Communications, Telax, and more... Learn the differences between the top brands before you buy!
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Negotiating a Phone System Deal? Here Are 8 Questions to Ask White Paper
Asking the right phone system buying questions before making a purchase can save you substantial money, alert you to phone system limitations, and ensure that your phone system quality is as you expect it to be. Because not all of us are phone system experts, or are involved in phone system implementations, it is critical to know the questions experts ask before investing in an expensive business phone system.
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Checklist for Phone System Buyers White Paper
In the market for a business phone system? Here is a “must read” checklist to ensure you got all aspects phone system buying covered. Our experts have condensed the best practices, and phone system implementation experience to ensure you do not make the same mistakes made by previous phone system deployments gone wrong. For example, have you ensured you have factored in internet bandwidth requirements, scalability limitations or phone system integrations with your existing technology before you decide on your solution? No? Run through our Checklist for Phone System Buyers and ensure a successful phone system purchase.
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Buying a Phone System? Compare the Top 96 Business Phone Systems In One Chart
Quickly see differences between brands like Avaya, Mitel, Cisco, ShoreTel, 8x8, Panasonic, etc and compare over 96 phone systems by 55 brands for small to mid-size businesses. Our latest 2011 edition of the chart also compares PBX and Business VoIP systems side by side so you can make an educated comparison of your options. This analysis is prepared in an easy to view Excel spreadsheet.
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Top 10 Concerns of Buying a VoIP Business Phone System White Paper
As more companies switch to Business VoIP as a cost effective means of telecommunications, many businesses have learned the hard lessons of working with the wrong technology or vendor. Learn the top 10 concerns that should drive your business VoIP vendor selection process. Learning from business VoIP implementation failures will ensure success in your business VoIP rollout. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency and a perfect uptime of your company’s phone system.
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Buyers Guide: Inbound Call Centers
Inbound call centers employ a group of live operators, project managers and account representatives to sell your products and services on your behalf while not necessarily working out of your office or place of business. They handle calls that are initiated by the customer and are most popular in departments of customer service, order processing and help desks. When looking toward working with an inbound call center, determine if you need operation to be during traditional working hours or after hours as well. Also determine if the call representatives will schedule appointments, simply take messages, process sales orders and/or offer technical support.
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Buyers Guide: Telemarketing
Telemarketing Service Companies can get to the right people at the right time - with a knowledge of how to sell them on your product or service. Not only do they specialize in knowing specific information such as who to call and at what time of day to call the, but they also can provide you with leads targeted to a specific consumer who would be interested in your product or service. Using telemarketing services to inform customers of new products, deals, and special offers can help increase your sales figures as well. It’s important to work with a professional and learn about telemarketing practices before you assess your telemarketing needs. Abiding by the state and national regulations will help protect your business and consumers. This buyer's guide also comes with price quotes from Telemarketing providers.
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Buyers Guide: VoIP Phone Systems
This buyer’s guide details the basics of converting to VoIP, such as finding the right hardware and which internet connection would benefit the user, as well as provide information on the potential costs as well as drawbacks of using an internet based phone system.
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Wireless Week Magazine
Wireless Week magazine delivers news, analysis and trends covering all aspects of wireless communications, with a focus on technology and business issues all designed to help you make well-informed business decisions. Wireless Week offers in-depth analysis, perspectives and insights on the wireless industry for carriers, mass merchandisers and retailers. Available in Print or Digital format, Wireless Week is published 5 times a year (February, March, July, September and December).
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CED Magazine
CED is the premier broadband technology magazine helping broadband professionals understand emerging technologies and the supporting businesses that surround them. CED’s award-winning editors investigate new revenue streams and detail the intriguing technologies that are transforming the design and operation of broadband networks. Published 10 times a year (monthly except bi-monthly in Mar/Apr and Nov/Dec) and is available in Print or Digital format.
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Wireless Design & Development Magazine
Wireless Design & Development is the leading product and information resource for decision-making wireless design engineering and technology professionals. Readers are design engineers, R&D, and IS/IT managers in the communications systems/equipment, consumer electronics, cellular and internet industries. WDD is published 6 times a year (February, April, June, August, October and December) and is available in print or digital format.
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Wireless Week’s FirstNews Daily Newsletter
News, products, columns and more for wireless professionals
