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Choosing the Right Cloud Contact Center Solution WP

Choosing the Right Cloud Contact Center Solution WP

Business agility in customer service is paramount to meet customers' changing demands quickly and efficiently. To enable this, enterprises need to have a flexible technology infrastructure in place that enables them to add and support new customer touch points and business processes with minimal disruption to existing operations. The challenge for enterprises is to do this quickly, cost effectively and with little risk. Given this, a growing number of enterprises are turning to the cloud contact center deployment model. However, many enterprises may find it difficult to evaluate and choose the right cloud contact center solution from among the myriad of solutions in the market today. This white paper is an industry guide for enterprises considering the cloud contact center model for customer service.

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