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Inbound call centers employ a group of live operators, project managers and account representatives to sell your products and services on your behalf while not necessarily working out of your office or place of business. They handle calls that are initiated by the customer and are most popular in departments of customer service, order processing and help desks. When looking toward working with an inbound call center, determine if you need operation to be during traditional working hours or after hours as well. Also determine if the call representatives will schedule appointments, simply take messages, process sales orders and/or offer technical support.
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This buyer’s guide details the basics of converting to VoIP, such as finding the right hardware and which internet connection would benefit the user, as well as provide information on the potential costs as well as drawbacks of using an internet based phone system.
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These days, companies large and small are upgrading call center systems for sales, customer service, and internal support. This BuyerZone Call Center Software Buyer’s Guide is designed to help you evaluate and choose the right call center system for your business. The investment is a big one, so be prepared to spend plenty of time on making sure you choose the right vendor and platform.
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PBX, POTS, VOIP, Termination, MAC, CTI. Can you say you know what all those terms mean? Do you know how they can play into your phone system decision making to save your company money and keep them on the cutting edge? Unless you are 100% certain, you need to read this Voice Over IP (VoIP) Guide. Its short, too the point, packed with information and best of all, its free.